Koh May Ling Judy
Room Rate
Service
Facilities
Location
Reservation

Convenient location, 5 min from Ratchadamri train station. Conducive enviroment, not on main road which can be very noisy.
We booked studio apartment. Adequately furnished. However plates and cutlery are lacking in the kitchen. We used the plates, and chamber maids removed plates from room instead of replacing them in cupboard after washing.
Chamber maids have to be more careful as they left small broken pieces of glass on vanity table and on floor without noticing it.
Water temperature on the bathroom taps can be rather difficult to control.
Bed is very large but bed and pillows are of inferior quality. Did not sleep well as they are not firm enough. After sleeping on the pillows, they become very flat causing neck pain. Bed shakes too much whenever you move abit.
There is a DVD player that we used to play our CD on. There are many TV channels to choose from.
Hotel is not flexible enough. I had a medical procedure done in BKK and requested for a later check out time so that I could rest abit more before going to the airport at 3.30pm. Check out time is 12pm, but they allowed me to stay in room till 1pm only.
Breakfast spread is usually the same. I stayed there from 15 to 16 August and from 20 to 23 August, Spread was the same with very slight changes, such as fried bee hoon to fried rice noodles.
Hotel staff needs to be better trained. I witnessed front desk staff speaking and raising voice very rudely to hotel guest over the phone. She hung up the phone and continued to complain about the guest in front of her colleagues in full view of all the other waiting guests at the reception counter.
There was one night when I had a fall when I walked back to the hotel. The manager and one of the security men saw me limping back with my husband holding onto me, but none of them enquired how I was or if I needed help.
Concierge does not look helpful or happy when approached. She snapped angrily at a porter when the latter helped us ask her a question on direction.
This particular porter is good, he attempted to speak to us in Mandarin and helped us with our directions.
Another staff I am impressed with is a waiter in Mesamis Cafe, the only restaurant in the hotel. Didnt get his name but he was very attentive to our needs and served very well.
All in all, I would say, most of the hardware is there, but hotel is still lacking in the software, that is the soft skills of the hotel employees.
[R24 integr.ERR:escaping]
10 ม.ค. 2555