Two bottles of drinking water in glass bottles are provided per day, but when we requested to purchase additional drinking water in glass bottles staff told us they could only sell us drinking water in plastic bottles. For environmental reasons, health and taste we prefer glass refillable bottles as the world is being buried under plastic bottles. Hotels need to realize they can please their customers, help the environment, and get green points by using only refillable glass drinking water bottles! VL failed.

WiFi internet in our room on the 9th floor didn t work. Room smelled badly of cigarette smoke on arrival and they gladly changed rooms for us.

Room service can improve - had twice asked for an extra cake of bath soap at the reception desk but request was not entertained.

we enjoy our stay in VL hatyai Hotel. Staffs are friendly & helpful. The room is clean & comfortable. Although the hotel is a bit out from the town, but still a walking distance to town area (7-8 minutes walk) The hotel very near to market. You can shop every day & easily find restaurant nearby. Will stay here again if we plan to visit second time. [R24 integr.ERR:escaping]

Thank you for such a good service. From our arrival until we check out, we really satisfied with the service.

I was fortunate to be able to book VL Hotel via hatyaihotel.blogspot as many other websites indicated the hotel as fully booked. Upon arriving, we noticed the hotel was situation at a huge cross junction which made navigating easier. The hotel is about 6-8mins walk to the main town center (Novotel, Lee Gardens). The room we got was room 501, a corner room right next to the exit staircase. The room was spacious, clean and neat. The bed had NO bedbugs and was super comfy! The tv showed mostly thai shows but there were english channels such as HBO too. The toilet had a bathtub and a super strong shower head. I was pleasantly surprised to see that they had a washing pipe just beside the toilet :). On the second morning, we wanted the room cleaned so we hung the please clean room sign. As a test of integrity, I had placed a 100bhat (S$4) note on the dresser. We were happy to see that, upon returning, the money was intact, the room was cleaned and the soiled linen changed. Very well done! The only thing we were not too pleased with was the breakfast. Not much of a variety (fried rice, noodles,chicken porridge,boiled sausages). They barely topped up the coffee pot and the only juice they had was orange. You may want to make alternative breakfast plans or buy some juice/milk the night before. I was happy with the service of the bellboy, who had helped us call for 2 masseuse to our rooms as there werent any massage shops near the hotel. We enjoyed the oil massages tremendously. Overall, I am pleased with the hotel and have no qualms about going back. [R24 integr.ERR:escaping]

the room is ok and clean, but the choices for buffet breakfast is limited and everyday the same.

Very good hotel near the center. Staff very competent and courteous.

We feel that the front receptionist are not friendly at all and is time for them to change to a younger generation which is more courteous. The breakfast provided is not satisfactory and tasteless.

The air cond was not cold enough. Will not recommend to members. Overall not good compare with other hotels in Hat Yai....