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We booked their Run of house at special rate. Stayed there 4 nights, from 10th June to 14th June 2009.
We checked in about 9 pm in the night. Reception was manned by two friendly male staff and checking in was pretty fast.
Although during booking we requested for non-smoking and adjoining rooms and a few days before we send reminder again by email to the hotel reception, these, we believe were never looked into. We had informed that we will be checking in late in the evening. We were given 3 rooms all smelled of tobacco and they are clearly NOT non-smoking rooms as the rooms have cigarette trays. It didn t help even when the housekeeper sprayed some air-freshener. Two rooms were adjacent but the other one was at the extreme end of the building, which caused us a little inconvenience as we have 3 teenagers and 2 children with us. All rooms have windows that face the dirty walls of the next buildings. Missing items were found in the minibar and only when we reported it, were we told that the hotel is aware of it and that all the 3 rooms have the same missing items in the minibar. Who knows what would happen during check out if we have kept quiet about it.
Housekeeping staff that cleaned the rooms were unfriendly. When we entered the room to take something while cleaning was taking place, she showed her displeasure openly. Bedsheets were not changed throughout our stay.
Breakfast at Boa Resturant was the same everyday. You either order porridge or toast with bacon/sausages/ham and egg cooked different styles. The waitresses were unfriendly and putting on long faces every morning when we were there for breakfast. We have to ask for our coffee and tea to be topped up every morning. Besides taking order and serving our meals, they would just stand at the bar counter without any attention being paid to the customers. My take is that the staff absolutely lack proper training.
We needed to check out early to catch a morning flight. Morning call was informed to the reception staff, but morning call never come except to the room where our children were put up.
Location wise, very near to beach. But this southern part of Patong beach is almost covered by sea water during high tides.
Will not stay at this resort again. For the same price there are better hotels nearby.
[R24 integr.ERR:escaping]
10 ม.ค. 2555