Raymond and Anita Switzerland
Room Rate
Service
Facilities
Location
Reservation

We made a booking request in July 2008 for the period 30.12.2008 – 16.01.2009 for an “Orchid Deluxe Room” room and have got the feedback that this room type was fully booked.
Sawadee.com offered us an alternative for a “Deluxe Sea View” room and we accepted with a remark that we would like a room on ground floor doe to the fact, that the required room was not available. At the time when we arrived, they gave us a room in the last corner of the building with a view, more or less, to the wall of the neighbour building. The room smelled extremely of chemicals to destroy insects. After the first night we had terrible headache because of this smell and we ask for another room. We have got another room in a higher category against an additional payment of 300 Bath per day. This room was ok compare to the higher price.
In order to enjoy our breakfast, we have to found the right corner every morning because of a very bad smelling too in this area. Breakfast buffet was not very variedly during the whole 17 days. We never had dinner or lunch in the hotel, so we can not evaluate the quality of food.
The garden and poolside is generous and calm but plates, glasses etc. used by guests who consumed sometime in the garden area, were often not cleared for days long.
Between the resort and the beach there is a small local road which is not shown and mentioned on pictures and facilities on Sawadee.com. All in all, the Hotel could be ok compare to the price, except the above negatives.
At last the staff, especially those at the reception, is not very friendly and it appears extremely strange for visitors who knows the way of life in Thailand. We travel since more then 10 years to Thailand and since around 7 years we always booked our hotels on sawadee.com. It’s a mess to say that we never had a bad experience like this with staff before. At last, our flight was at 08:50 pm from Phuket and we asked for a late check out at 03:00 pm. After 17 days they offered us to hold the room until 03:00 pm with an additional charge of 200 Baht per hour!!
At the time of check out there was absolutely nothing like “thank you…”, “hopefully you enjoy…” or “see you again….”. So we definitely can not recommend this hotel.
[R24 integr.ERR:escaping]
22 ม.ค. 2555