We booked a suite facing the sea and the hotel gave us a standard room in the pool. We had to complain a lot to give us the suite that we had paid. The beach is the worst in the area and the hotel is not worth the money. Habiamos reservado una suite frente al mar con pre pago de habitacion y nos dieron una habitacion estandar en la piscina. Despues de reclamar nos dieron la habitacion que habiamos reservado, que son las únicas del hotel que valen la pena. La playa es la peor de zona, muy sucia y llena de piedras. El hotel no vale lo que cuesta. Muy pocos servicios. [R24 integr.ERR:escaping]

We had booked eight nights but we checked out after two. This was mainly due to the foreshore in front of the hotel is totally destroyed after flooding. There were water that was standing still and that smelled at the waterfront hotel, glass and debris has washed up and it was also too far and problematic to go beachroad to the better beach. Besides the problem of beach, the hotel is very nice, with very good pool, cozy accommodation (we had a Superior Garden View), and very friendly staff. The food is good and the breakfast ok. Their spaprices is unfortunately far above all nearby. The hotel is located just outside the main center, so there is a quite long way to walk. When we were there it was dug out a large hole in the strip of beach between the hotel and the better beach, so it was not easy to get to the center that way either. If you want peace and quiet, the hotel is excellent, but for a family that needs to be close to everything, it is unfortunately not good, not right now anyway, when the beach looks like it does. The pictures on the page does not give a fair description of the bungalow, the garden and the pool, it s much nicer! [R24 integr.ERR:escaping]

Room facilities and cleanliness were below our expectations. Service, particularly in the restaurant was very good but the ever present dogs and cats in the open restaurant were a put off. It would have been nice to have some pleasant music in the restaurant, bar and pool area rather than the TV turned to high volume on a local channel and language. Communication in English was a problem at times with some of the staff but not all. The hotel is in an excellent location and has heaps of potential but the needs and expectations of guests needs to be given greater consideration. [R24 integr.ERR:escaping]

We booked in & out on the 28th May 2011! The rooms were like wendy houses and smelt like urine. The bathroom consisted of a toilet and a shower in the same room with no enclosure or separation from the toilet. Also due to the floods that Koh Samui experienced about a month before our arrival, there was stagnant smelly water right in front of the bungalow & the access to the beach/sea was restricted. I would not recommend this resort under any circumstances.

I stayed in the bungalow ROYAL SUITE BEACHFRONT, which was acceptable but got nothing to do with the name. ROYAL SUITE they should not write that. The bungalow was old,the furniture very old, especially when you open drawers, real ugly! The bathroom outside was acceptable, but nothing special.Toilet was clean, shower you had to keep in hand all time, otherwise the stream would dash against the wall opposite side. The bathtub we never used, much too big to put water inside, will take hours. And we dont understand the bathtub anyway, as you are at the beach and no need for this.The old cabinet for clothes smelled real bad, therefore we did not put clothes inside.The cabinet, where the TV stands on, was real terrible , old and moulded.The TV was brandnew and quite big, but who the hell needs a TV when you are at the beach on holidays ?!The bed/matratz was fine. After asking, they put a moskito net up with no problems.The roof from the terrace got holes. Luckily it did not rain due our stay.All in all, the bungalow is not value at all against the money we paid. The breakfast was no good. Always same, no cheese or any other extras. And 2 minutes before 10 oclock, they removed everything. Coffee was bad as well.Dinner or lunch we never tried, also bcs the prizes are quite high in comparison to other restaurants near by. As well the restaurant area is not attractive, to spend your evening there. The location is fine. Only short walk at the street and you are intown Lamai. Or walking at the beach also okay.On the beach left hand side you can eat very good nd cheap at NEW HUT BUNGALOWS. Nice decorated restaurant with lots of relaxed people. The service/ employees at SAND SEA were friendly and okay. If people writing here, that they were unfriendly, I dont agree. If you are friendly, they are friendly....very simple. You can rent motorcycle for 200 Baht/day at the resort. I find that very good prize, never saw that before in Thailand.The SPA we did not try, just saw the prize list and its high. As well the SPA area looked old and not attractive. The beach itself is okay, sand a bit rough, but quite clean. Some palm trees giving good shadow. Not enough beach chairs for all people. And some idiots put their towel at 6 oclock in the morning on the chairs like we are in Spain. I never been in the sea.The beach got high waves all time. And its dirty water most of the time, maybe from the current? The resort got a pool, which was quite nice with clean water.But if you are a beach/water freak like me, LAMAI beach is not the right spot, if you like more shallow water. Its wavy all time and quite dirty/not see through. All in all I cannot recommend that resort. The value against the money is absolutely incorrect. If they would lower down their prizes/night, the place would be more reasonable and okay for some days to stay. [R24 integr.ERR:escaping]

Slitna bungalow, läget bra lite vid sidan om, kanon bra personal, bra mat+frukost. Nyårsaftons programmet över förväntan, valuta för pengarna, receptionen under all kritik men hade tydligen stått under vatten i november så arbete med att återställa var på gång, åker gärna tillbaka. [R24 integr.ERR:escaping]

Awful place, would not stay again, we checked out after the first night. You can find much nicer accommodation for much cheaper.

Better than expected. Peaceful location, our bungalow was practically 5 meters from the beach, extremely kind staff, even for Thai standards. Affordable food & spa prices, so there was no need to go around searching for cheaper solutions. Will certainly come back!

Väldigt nerslitet. Frukostbuffen serverades inte p g a för lite gäster. Stranden smutsig, skräp låg o flöt i vattnet. Kunde inte bada i havet. Poolen ok.

Great location at the north end of Lamai directly at the sea. The main road is in short walking distance but cannot be heard from the bungalows. Lamai center is a short walk away over the beach. The cocktails are slightly more expensive than elsewhere (still cheap, of course) and absolutely fabulous. Motorbike rental at reception is very convenient. [R24 integr.ERR:escaping]